Privacy Policy

Privacy policy

Rosie’s Trust is committed to respecting and protecting any personal information we obtain about you, whether you’re a partner organisation, a supporter, a beneficiary, a volunteer or member of staff. This privacy policy sets out how and why we obtain, use and protect personal information.

Key points

• We will only send you information on the work we do if you specifically agree to us doing so.
• We collect personal data e.g. your name, postal and email addresses, and telephone number when you give them to us for various purposes, such as making a donation, signing up for an event, applying for a job, to help us meet your needs as a beneficiary or becoming a volunteer.
• We gather information about traffic to and on our website in order to improve the site. This information does not identify you personally and is used in aggregate form only.  We may use and disclose such non-personal, aggregated data as we choose.
• We may provide links to other websites whose privacy practices are outside our control. You should check the privacy practices of any third party website before disclosing any personal information.
• If you ask us to stop sending you information we will update our records to stop further mailings as quickly as we can, but you may still receive further mailings for up to 28 days which were already in progress prior to your asking us to stop.
• You can change your communication preferences at any time by emailing mail@rosiestrust.org

Our promise to you

Our beneficiaries, our people, our supporters and partner organisations are incredibly important to us. Without them, we simply wouldn’t be able to help the people who need us, or carry on providing and developing the services that so many depend on. We will always respect your rights and your choices.

Rosie’s Trust is committed to protecting and respecting your privacy. If you have any queries about this policy or how we use your personal information, please contact mail@rosiestrust.org.uk

This policy (and any other documents referred to in it) sets out the basis on which any personal data we collect about you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.rosiestrust.org you are accepting and consenting to the practices described in this policy.

How do we use your information?

We will use your personal information:

• to promote the aims of Rosie’s Trust
• to provide you with services or information you have requested
• to ensure a safe and enjoyable volunteering and employment experience
• where appropriate, to contact you about our work and campaigns
• where appropriate, for future fundraising and promotional purposes, including research and surveys
• for administration purposes, including to create an account for you if you register with us; to thank you for donations received and ask you about gift aid; to notify you about changes to our services or policies; as part of our efforts to keep our website safe and secure; and to ensure that content from our site is presented in the most effective manner for you
• we will only use your personal information for marketing purposes if we have your consent.

You can change your preferences at any time by emailing mail@rosiestrust.org

What information do we collect?

We collect personal and sensitive data as defined by data protection legislation for example your name, postal and email address and telephone number, when you give it to us for various purposes.

These are, but not limited to:

• When you contact us to use our services as a beneficiary
• When you become a beneficiary
• When you apply for a job
• When you apply for a volunteering role
• When you become a volunteer
• Where we need to comply with our legal obligations
• When you visit our website and social media pages
• When you support Rosie’s Trust

• signing up to attend or take part in an event
• signing up to Gift Aid
• giving us a donation
• becoming a regular giver
• supporting one of our campaigns

How do we collect information?

In addition to the information you provide to us, we may collect information that is available in the public domain, e.g. newspaper or online media items; publicly available posts on LinkedIn or social media; and Companies House listings. We record your requests for information and any feedback we receive from you.

Why do we collect information?

We collect information for the purpose of the services we provide at Rosie’s Trust which also includes the lawful basis for which the information is processed. These include:

• Where processing is necessary for the performance of a service or contract to which you are a party. If you fail to provide this information, we may be unable to perform the contract.
• Where we need to comply with a legal obligation.
• Where processing is necessary for the purpose of the legitimate interest pursued by us, except where your rights as a data subject override our legitimate interest. The legitimate interests we rely on are:
• to fulfil the charitable purposes of Rosie’s Trust.
• To meet the legislative requirements set out for the organisation i.e. Safeguarding and health and safety
• Where processing is not necessary for the above reasons, we only process your information with your consent, or as otherwise required or permitted by law.

Do we share your information with anyone else?

We will only share your information when it is necessary to do so:

• We may need to provide your information to our partners, suppliers and contractors who provide services on our behalf, to the extent necessary to enable you to receive those services.
• We may share your information with the service providers or other associated organisations
• If you make a payment or donation to us we will need to share your information with our payment processor. By paying via our payment processor you agree to accept their terms and conditions for the use of their services, including their privacy policy. We suggest that you read their privacy policy when using their service as we are not responsible for data you share with them.
• We may also need to disclose your information if required to do so by law or as expressly permitted under applicable data protection legislation.

How long do we keep your information for?

We keep your information for no longer than is necessary, as set out in our data retention policy. We will retain your information for any period required by law, for example for compliance with HMRC requirements. Where we are not under a legal obligation to retain your information, we will determine what is necessary by reference to the lawful basis for processing set out above and our legitimate interests.

If you have any questions about how long we keep your information, contact mail@rosiestrust.org.uk

How do we protect personal information?

We take appropriate technical and organisational measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

You should be aware that the use of the internet is not entirely secure and although we will do our best to protect your personal data we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the internet. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features such as encryption to try to prevent unauthorised access.

What are your rights?

• Right of access – you have a right to ask us to confirm whether we are processing information about you, and to request access to this information.
• Right to rectification – you may ask us, or we may ask you, to rectify information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate or complete information which is incomplete. If you inform us that your personal data is inaccurate, we will inform relevant third parties with whom we have shared your data so they may update their own records.

We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided us with changes, for example if you change your email address, name, payment details, or if you wish to cancel your registration, please let us know using the contact details at the end of this policy.

• Right of portability – You have a right to obtain your personal data from us and reuse it for your own purposes, perhaps for another service, without hindering the usability of the data. This right does not apply where processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.
• Right to be forgotten – You have a right to seek the erasure of your data. You may wish to exercise this right for any reason, for example where it is no longer necessary for us to continue holding or processing your personal data you may withdraw your consent. You should note that we are entitled to and reserve the right to retain your data for statistical purposes. This right is not absolute, as we may need to continue processing this information, for example, to comply with our legal obligations, or for reasons of public interest.
• Right to restriction -You have a right to ask us to restrict our processing of your information (‘right to restriction’) if:
  • you contest its accuracy and we need to verify whether it is accurate
  • the processing is unlawful and you ask us to restrict use of it instead of erasing it
  • we no longer need the information for the purpose of processing, but you need it to establish or defend legal claims
  • you have objected to processing of your information being necessary for the performance of a task carried out in the public interest, or for the purposes of our legitimate interests. The restriction would apply while we carry out a balancing act between your rights and our legitimate interests. If you exercise your right to restrict processing, we would still need to process your information for the purpose of exercising or defending legal claims, protecting the rights of another person or for public interest reasons.

You also have the right to prevent us from processing your data for the purposes of marketing.

If you would like to exercise any of your rights, please contact us mail@rosiestrust.org We will act in accordance with your instructions as soon as reasonably possible and there will be no charge.

You have a right to report any of your concerns about our use of your data to the Information Commissioner’s Office. You may do so by calling their helpline at 0303 123 1113.

Information about cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Our website does not collect specific personal information about our users. However, as outlined above, through the cookies on our website will retain information about those who visit the site, such as IP addresses and locations so that we know what pages they have visited So unless you voluntarily submit specific personal information to us (for example, by sending us an e-mail or completing the contact form), we cannot personally identify you by using your data.

Changes to this policy

Any changes we may make to our privacy policy in the future will be posted on www.rosiestrust.org  and, where appropriate, notified to you by e-mail. Please check the website frequently to see any updates or changes to our privacy policy. By continuing to use our website you will be deemed to have accepted such changes.

Contact us

If you would like more information, or have any questions about this privacy policy, please contact mail@rosiestrust.org